What time does the box office open before the concert?
The box office at the Orpheum Theatre open 2 hours prior to concert time – box offices at every other venue open 1 hour prior to concert time.
Where and when do I pick-up my pre-ordered tickets before concert time?
Pre-ordered or Will Call tickets are available at the venue box offices starting at the time they open.
How do I qualify for group/student/senior rates?
Group rates are available for 10 or more people. Students must be in full-time attendance at an educational institution, and in the case of post secondary students, must possess a valid current student card. Individuals must be 65 years of age to qualify for the senior’s discount. Please note: all student tickets must be picked up in-person, either at the venue box office on the date of the performance, or in advance at the VSO’s Admin Offices. All students attending must provide proof of their full-time enrollment.
How old should children be to attend a Symphony concert? Does a small baby require a ticket?
Except for Kid’s Koncerts and Tiny Tots, it is not recommended to take children under six years of age to Symphony concerts. Babies do require a ticket. Please call VSO Customer Service for details: 604.876.3434
Is there a dress code at Symphony concerts?
No there is not, unless the concert is a gala special event. Casual attire is acceptable within the limits of cleanliness and propriety.
How long is a Symphony concert?
Most VSO concerts are approximately 2 hours long, including a twenty minute intermission.
Are cameras and recording devices allowed in the theatre?
Cameras and recording devices cannot be used during a performance, but photography is allowed in the theatre before and after a performance when the house lights are up.
What if I arrive late at the theatre?
Most venues have a latecomers policy that allows latecomers to be seated at an appropriate break in the music, chosen by the conductor, at the back of the theatre. Latecomers can then move to their originally purchased seats after intermission. These policies may differ from concert to concert, and from venue to venue.
How can I purchase rush tickets?
Rush tickets are only available at the door, at the Box Office team’s discretion. They cannot be booked in advance nor are they guaranteed for all performances.
Peruse the various dining and concession options in and around the Orpheum Theatre.
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