At over 90 years old, the Orpheum is an incredible setting for shows of all kinds and has hosted millions of people since its opening in 1927. This opulent venue is a great way to see your favourite artist or experience the magic of the symphony.  The interior features antique décor, sweeping staircases, and a domed auditorium complete with ceiling mural and giant crystal chandelier.

Click here to view a detailed map of balcony-level seating

Click here to view a detailed map of orchestra-level seating


Contact information


To inquire about lost and found items at the Orpheum Theatre, phone 604.665.3035.

To contact the Vancouver Symphony Orchestra, please call our Customer Service telephone line at 604.876.3434, open Tuesday to Friday, 10:00AM – 7:00PM, and Saturday: 10:00AM – 5:30PM. VSO Customer Service can also be reached by email at customerservice@vancouversymphony.ca


More information



The Oprheum has two audience entrances located at 601 Smithe Street and 884 Granville Street.


Public Transit

The Orpheum is easily accessed by public transportation, including the SkyTrain. If you’re taking the Expo Line, hop off the train at Granville station and head south on Granville towards Smithe Street. If you’re taking the Canada Line, exit at Vancouver City Centre station and walk south on Granville street towards Smithe. The Orpheum can also be accessed by many trolley bus lines. Check the Translink website for schedules and routes.


Bike Share

There are several City of Vancouver Mobi bike-share station that are location at and nearby our venues. Please visit www.mobibikes.ca for more details.



Parking near the theatre is limited. Give yourself extra time before your event to find parking. There is no parkade attached to the Orpheum, but there is parking in the neighbourhood, at meters, and public parking lots.



Wheelchair seating is available on the orchestra and dress circle levels.



Wheelchair accessible washrooms are on the orchestra level and the third floor.



Elevator access is available through the Smithe Street entrance.


Hearing and Visual Assistance

Hearing-assist units and binoculars are available at the main lobby coat check.


Box office hours

The box office opens two hours before performances for patrons to pick-up or purchase tickets to that evening’s event only. The Orpheum box office is operated by the VSO for each concert and is not open between performances.


Doors open

The lobby is open one hour before performances. Come early and enjoy the striking architecture of the Orpheum. We offer a selection of tempting snacks, local craft beers, and hand-picked BC wines. Beat the line-up by pre-ordering your intermission drinks! We accept Visa, Mastercard, American Express and debit cards. Cash only at the coat check.


Coat check

The Orpheum has a spacious coat check. Each patron is charged $3, cash only.



If you are late to a performance, please be aware that you may not be seated until intermission. Video monitors are available in the theatre lobby to follow the action on stage. In some cases, latecomers may be seated at the back of the Orchestra.


Children and babies ticket policy

Vancouver Civic Theatres requires that all audience members, including children, must have a ticket. There are no exemptions to this policy regardless of the child’s age.


Cameras and recording devices

Taking photographs and recording performances in theatres is not allowed. Cameras and recording devices may be confiscated by theatre staff for the duration of the show.