Frequently Asked Questions
The Vancouver Symphony Orchestra does not sell tickets through third party websites, except in the case of vendors who control their own inventory and are authorized to sell tickets on behalf of the VSO, including but not limited to: The Chan Centre at UBC, the Anvil Centre, and the Vancouver Playhouse. If your tickets are purchased through unauthorized third party sites then they may be invalid and entry could be refused
Attending Concerts
Box offices at the Orpheum and Chan Centre open two hours prior to concert time – box offices at every other venue open 1 hour prior to concert time.
Pre-ordered or Will Call tickets are available at the venue box office according to the timing mentioned above.
Yes! The new VSO App lets you take your tickets with you on your mobile device. Search “Vancouver Symphony” in the Android or Apple App Stores to download the free VSO App. You can login using the same credentials you use at VancouverSymphony.ca
Group rates are available for 10 or more people. Students must be in full-time attendance at an educational institution, and in the case of post secondary students, must possess a valid current student card. Individuals must be 65 years of age to qualify for the senior’s discount. Please note: all student tickets must be picked up in-person, either at the venue box office on the date of the performance, or in advance at the VSO’s Admin Offices. All students attending must provide proof of their full-time enrollment.
Yes, babies do require a ticket. Please call VSO Customer Service for details: 604.876.3434
The VSO has a no refund policy on all tickets purchased. Only in the case of concert cancellation or a major programming change can refunds be discussed.
Current VSO subscribers can exchange tickets within the regular season at no extra cost. Only if seats are upgraded into higher sections or higher priced concerts would any amount be owed.
Single ticket buyers can request exchanges for a fee of $5 per ticket. This applies to different dates of the same concert as well.
Regular season concert tickets cannot be exchanged for concerts classified as “Specials,” and vice versa.
Exchanges cannot be made on tickets purchased at promotional rates.
Unless otherwise specified, promotional discounts do not apply to Dress Circle seats and are only valid for seating sections 1-5.
No there is not. Casual attire is acceptable within the limits of cleanliness and propriety. Getting all gussied up for a big night out with that special someone can be great fun!
Most VSO concerts are approximately 2 hours long, including a twenty minute intermission.
The theatre concession offers a selection of special coffees, alcoholic beverages, cold drinks and candies.
Cameras and recording devices cannot be used during a performance, but photography is allowed in the theatre when the house lights are up. Share them with us on Facebook or Instagram @VSOrchestra, and don’t forget to turn your cell phone off when the concert starts!
Except for Kid’s Concerts and Little Kids Concerts, it is not recommended to take children under six years of age to Symphony concerts.
Parking is free to ticketholders at the Bell Performing Arts Centre and Centennial Theatre. There is no designated parking for the Orpheum, but there are multiple parking options within a two block radius of the theatre. Click below for more downtown Vancouver parking options.
Download a Map of Downtown Parking
Most venues have a latecomers policy that allows latecomers to be seated at an appropriate break in the music, chosen by the conductor, at the back of the theatre. Latecomers can then move to their originally purchased seats after intermission.
Yes, all VSO concerts are priced dynamically, meaning prices may change depending on how a performance is selling.
Yes! We are currently reaching out to former VSO Ticket Buyers through our partners at Artsmarketing Services to provide a special renewal offer. Artsmarketing Services is a telemarketing company which provides specialized services to many non-profit organizations, such as the VSO. You may have seen our contact number, 236-477-8034, appear on your call display. If you have further questions you can also contact our telemarketing manager directly at 236-477-8034.
Covid Safety
Per the PHO, the BC Vaccine Card is no longer required and, therefore, proof of vaccination will not be checked before admittance to the Orpheum Theatre.
As per Provincial Health Orders, masks are optional for people in all indoor public settings. Audience members may continue wearing a mask based on personal choice. The VSO encourages mask wearing at our concerts, but it is no longer a requirement under the public health order.
The VSO will maintain 60% capacity limits on all regular series concerts.
Vancouver Civic Theatres has increased cleaning protocols at the Orpheum Theatre to include sanitizing all touchpoints before a performance. Hand sanitizer will be available at entrances and in lobby spaces.
The VSO has introduced a new app to support touchless digital tickets. The app is freely available in Apple and Android app stores.
All regular series performances will be sold to 60% capacity until June 2022. Movie Nights with the VSO and special performances will be sold at 100% capacity.
22/23 Season Subscriptions are now available. You can subscribe to any series and save up to 40%. Subscribe to any series here
Per the PHO, the BC Vaccine Card is no longer required and, therefore, proof of vaccination will not be checked before admittance to the Orpheum Theatre.
As per Provincial Health Orders, masks are optional for people in all indoor public settings. Audience members may continue wearing a mask based on personal choice. The VSO encourages mask wearing at our concerts, but it is no longer a requirement under the public health order.
Yes. We are moving our digital broadcasts from TheConcertHall.ca to the new VSO Online series at VancouverSymphony.ca/VSO-Online. Details will be announced shortly.
Yes. Please contact the VSO Box Office at customerservice@vancouversymphony.ca or 604-876-3434 and our team will be happy to apply credits from cancelled concerts to new ticket orders.
Attending concerts is the perfect way to help us rebuild. You can also support us by making a donation today. Click here.
Tickets to all regular series concerts are now on sale.
Tickets can be purchased on our website or by contacting the VSO Box Office at 604-876-3434 or customerservice@vancouversymphony.ca.
To purchase online, start by finding concerts you want to attend here.
Please arrive at least 15 minutes prior to performance. Doors open 1 hour prior to performance start time. In general, we suggest arriving 10 minutes earlier than you normally would.
Most venues have a latecomers policy that allows latecomers to be seated at an appropriate break in the music, chosen by the conductor, at the back of the theatre. Latecomers can then move to their originally purchased seats after intermission. These policies may differ from concert to concert, and from venue to venue.
