Accessibility information at various venues
A limited number of hearing devices are available at the Orpheum coat check near the Smithe entrance for no cost. We require ID to be left with coat check, which will be handed back with the return of the device.
We have 3 Types of Hearing assist available at the Orpheum that all connect to the same device:
- Listen tech LA-401 single ear headset – These are given to patrons who want to hear both the acoustic sound but need a little help hearing speech
- Listen tech LA-165 dual headphones – These are given to patrons who want to hear all sound “enhanced”.
- Listen tech LA-438 advanced neck loops – These are given to patrons who have telecoil-equipped hearing aids or cochlear implants.
For options 1 and 2 we do have headsets available, but patrons with regular (non lighting jack) headphones of their own are welcome to use them.
People accompanied by Guide dogs and Service dogs will need to be seated in one of the accessible areas to accommodate for the extra space. For service animals there is a formal certification required. Information on receiving this certification can be found on the BC government website linked below.
The bike lane outside the Smithe entrance is currently available for an accessible drop off area.
A limited number of binoculars are available at the Orpheum coat check near the Smithe entrance. They are $5 to rent. We require ID to be left with coat check, which will be handed back with the return of the device.
We have accessible seating available on the orchestra level, as well as on the lower balcony just behind the dress circle.
Accessible seating can be booked over the phone with one of our box office agents at 604-876-3434 during box office hours, Tuesday through Friday from 10am to 6pm and on Saturday from 1pm to 5pm. Due to limited availability, we have a maximum booking policy of 1 person with accessibility needs and 1 attendant or companion. All additional seats can be booked in sections nearby subject to availability.
The orchestra level accessible seating can be accessed via the ramp which is located at the 601 Smithe Street entrance. The balcony level accessible seating can be accessed via the elevator which is located at the top of the ramp.
Customers using mobility devices such as a wheelchair or scooter will need to be seated in the accessible seating areas. If they are seated with a companion, a movable chair can be placed beside them.
Customers using oxygen tanks will need to be seated in the accessible seating area and can be given a movable seat.
Customers using walkers or canes can be seated in general seating areas or accessible seating areas as per their preference. The walker or cane will be removed and kept at the doors nearby by an usher.
There is no parking available below or directly attached to the Orpheum. We recommend the Metropolitan Towers at 930 Seymour Street which is managed by Advanced Parking Systems Ltd. Their contact information is available in the link below.