VSO Ticketing Policies
The Vancouver Symphony Orchestra does not sell tickets through third party websites, except in the case of vendors who control their own inventory and are authorized to sell tickets on behalf of the VSO, including but not limited to: The Chan Centre at UBC, the Anvil Centre, and the Vancouver Playhouse. If your tickets are purchased through unauthorized third party sites then they may be invalid and entry could be refused.
Refunds / Exchanges
The VSO has a no refund policy on all tickets purchased. Only in the case of concert cancellation or a major programming change can refunds be discussed.
NOTE: Due to the ongoing COVID-19 pandemic, we are currently offering a no questions/no fee refund policy to help you purchase tickets with confidence. This policy is in effect for concerts taking place before June 30, 2022. Refunds may only be requested up to 24 hours before the performance takes place.
Current VSO subscribers can exchange tickets within the regular season at no extra cost. Only if seats are upgraded into higher sections or higher priced concerts would any amount be owed.
Single ticket buyers can request exchanges for a fee of $5 per ticket. This applies to different dates of the same concert as well.
Regular season concert tickets cannot be exchanged for concerts classified as “Specials,” and vice versa.
Exchanges cannot be made on tickets purchased at promotional rates.
NOTE: Due to the ongoing COVID-19 pandemic, we are currently offering a no questions/no fee exchange policy to help you purchase tickets with confidence. This policy is in effect for concerts taking place before June 30, 2022. Exchanges may only be requested up to 24 hours before the performance takes place.
In certain cases, credit may be offered for tickets that cannot be used. Please contact VSO Customer Service for more information.
In certain cases, seat location changes can be facilitated at no extra cost. If the seat is moved into a higher price level, the upgrade must of course be paid.
The ticketholder has the right to transfer their ticket(s) to anyone they’d like. Those accepting transferred tickets should be wary of the source they are accepting from.
The VSO has introduced a new app to make ticket transfers easy. When you have your tickets open in the app, simply press the “Transfer Tickets” button in the bottom right corner, then enter the email address of the intended recipient.
In the case of lost tickets, please contact VSO Customer Service to have your tickets re-printed and re-sent. Tickets can be re-printed for no extra cost.
NOTE: Only the original ticket purchaser may request that tickets be re-printed and re-sent. If you have lost tickets that were gifted to you, please get in touch with the person who bought them, and have them contact the VSO.
If your account information needs to be updated (address, email, etc.), please contact VSO Customer Service.
Only the account holder may request that changes be made to their account. If the account holder would like to give someone else access to their account and allow someone else to make changes, the VSO asks that the account holder please contact us to give us the name of this third party.
Group rates are available for 10 or more people. Students must be in full-time attendance at an educational institution, and in the case of post secondary students, must possess a valid current student card. Individuals must be 65 years of age to qualify for the senior’s discount. Please note: all student tickets must be picked up in-person, either at the venue box office on the date of the performance, or in advance at the VSO’s Admin Offices. All students attending must provide proof of their full-time enrollment.
A person under the age of 6 months is considered a baby. All babies require tickets to attend VSO events, even if the baby will not be taking up a seat. Please call VSO Customer Service for details: 604.876.3434
All VSO concerts are priced dynamically, meaning prices may change depending on how a performance is selling.
If tickets were originally purchased on a date prior to a price change, ticket exchanges will honour the original price paid. That said, exchange fees and upgrades may still be owed.
Unless otherwise specified, promotional discounts do not apply to Dress Circle seats and are only valid for seating sections 1-5.
Discounts only apply to the Adult or “Full” rates. Discounts cannot be combined. In other words, a ticket that has already received Senior or Student discounting cannot be discounted further.
VSO Gift Certificates are available for purchase. Please contact VSO Customer Service for more information.
Gift Certificates can be purchased at any denomination, and they do not expire. Gift Certificates cannot be redeemed online; only over the phone.
Government-issued photo ID must be presented at venue box offices for ticket pick up. If tickets were purchased at the student discounted rate, student ID must be presented as well.